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  • satbill@symbiosys-bs.co.uk
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    SATbill Implementation

    Implementation

    SATbill implementations are different for each customer but typically include preparation, installation, configuration, data migration, training, testing and handover. The key to a successful implementation is to prepare and plan for it. Guidance for this is provided in the form of an implementation guide, which will help you through the process. The preparation and installation work is done remotely and the configuration, data migration, training, testing and handover is undertaken at your premises.

    SATbill Satellite Airtime Billing Software Implementation
    SATbill Preparation And Installation

    Preparation And Installation

    This phase involves the preparation of the infrastructure that SATbill will run on, the installation of the software and the cleaning of your data. The implementation guide contains all the information that you need to prepare the server and client machines, the backup and the network. If you intend to use a cloud platform then you can get all this done for you by your platform provider. Before installing SATbill, you will need to install the 4D software that it runs on, both for the server and the client. You also need to ‘clean’ the information in your existing system before we migrate it to SATbill. This will avoid importing information into SATbill that relates to customers or equipment that are no longer being invoiced.

    Configuration

    SATbill can be configured to your own specific needs via a number of built-in configuration screens. The configuration of SATbill typically includes the following areas:

    • Localisation
    • File Locations
    • Services and Providers
    • Financial Control
    • Billing and Invoice Control
    • Email Server
    • FTP
    • Users and Groups

    Who-Are-The-Top-4-Satellite-Service-Providers
    Download The Satellite Airtime Billing Guide

    Data Migration

    Data migration typically includes the import of customers, installations and equipment information from your existing billing system into SATbill. Information is first exported into 3 predefined spreadsheets and then imported using SATbill’s built-in routines. SATbill is then further configured with all your pricing plans and contracts.

    SATBill Data Migration
    SATBill Training

    Training

    The SATbill training takes four days to complete and covers topics for both the core users and the system administrators. During the training course, you’ll learn how to use, edit and manage the system and understand why changes are necessary as you continue to use SATbill.

    Testing And Handover

    Once all the data-loading has been completed and all the call plans and agreements have been created we will then attempt a draft billing run for you. Before we do this, we load in 2-months’ worth of CDR files and deal with any mediation errors that occur. Once all mediation errors have been cleared, the draft billing can be run. This will produce draft invoices for each customer, vessel, agreement or item. These draft invoices will be compared with the actual invoices as issued that month and any discrepancy investigated and the data corrected as necessary. The draft billing run can be triggered as many times as necessary in order to achieve the correct comparison with the old billing system. Once you are satisfied that the draft invoices are correct, then the final billing run will be initiated and the final documents created. Again, these can be compared with the documents produced for the same month from your old billing system. We will then load in the previous month’s CDR files and repeat the process.

    When all the testing has been done and the user acceptance criteria has been met, then the handover will be complete, and your annual support and maintenance period will start.

    Contact Us
    SATbill Testing And Handover
    work-gallery-image-1

    3.25

    MILLION

    Invoices generated

    work-gallery-image-1

    42

    Providers covered

    work-gallery-image-1

    56,000

    Terminals/SIMs handled

    work-gallery-image-1

    £

    325

    MILLION

    Revenue generated for customers

    work-gallery-image-1

    14

    Different countries

    Download Our FREE Ultimate Guide to Satellite Airtime Billing

    We have put together a helpful overview aimed at satellite service providers looking to improve their billing processes and systems. Get your copy today.

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    Client Testimonials

    quote-icon
    From set up to implementation Symbiosys always provided a very prompt response times and resolution to any query. Working with a Company that understands our Airtime business proved very useful and saved a lot of time in set up meaning we were able to go from start to first invoice in three months.
    SATbill has been an incredibly useful tool for our Airtime business allowing us better visibility, control and reducing the complete airtime process.
    Sirm

    Airtime Manager

    SIRM UK Ltd
    quote-icon
    We have improved our productivity in managing the billing processes for our airtime business division with the use of SATbill from Symbiosys Business Solutions. We are now able to ensure timely and accurate billing for our customers which in turn improves customer satisfaction. The solution has some standard and yet very useful reports for cost and sales analysis. More importantly, Symbiosys Business Solutions are very flexible and this makes it easier to do business with them and their support team are very responsive to any support we need.
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    Ooi Chee Kong
    Sales Operations Manager

    Jason Electronics Pte Ltd
    quote-icon
    We have a large number of customers who purchase satellite traffic from our company, and for years the management of billing was one of the most complex processes in our organisation. The launch of the SATbill project has enabled us to make this process simpler and more efficient and to be able to create custom subscription profiles for our customers.
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    Gaetano Volpe

    Airtime Manager

    SIRM Italia S.R.L
    quote-icon
    SATbill has been the best software investment our Satcom division has made in years; it saves time and money and provides our customers with a professional invoice and specification.
    Alphatron Marine

    Airtime Manager

    Alphatron Marine
    quote-icon
    From set up to implementation Symbiosys always provided a very prompt response times and resolution to any query. Working with a Company that understands our Airtime business proved very useful and saved a lot of time in set up meaning we were able to go from start to first invoice in three months.
    SATbill has been an incredibly useful tool for our Airtime business allowing us better visibility, control and reducing the complete airtime process.
    Soremar Group

    Dounia Gnaou

    Financial Manager

    Soremar Group
    quote-icon
    Symbiosys Business Solutions commitment to improving our business processes and supporting our systems, combined with their high level of customer support, has dramatically enhanced our cash flow and enabled us to offer improved services to our customers.
    7E Communications

    Managing Director

    7E Communications Limited
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    Contact Us

    To find out more about SATbill and how it could benefit your business, please contact us.

    satbill@symbiosys-bs.co.uk

    +44 (0) 1260 281700

    Symbiosys Business Solutions Ltd
    Park View House
    Worrall Street
    Congleton
    Cheshire
    CW12 1DT
    UK

    satbill-logo

    satbill@symbiosys-bs.co.uk

    +44 (0) 1260 281700

    Symbiosys Business Solutions Ltd
    Park View House
    Worrall Street
    Congleton
    Cheshire
    CW12 1DT
    UK

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    Professional Services

    • Services Overview
    • Customisations
    • Implementation
    • Support & Maintenance
    • Bespoke Software Development

    Satcom Operators

    • Inmarsat
    • Iridium
    • Thuraya
    • Globalstar
    • VSAT

    Resources

    • Blog
    • Satellite Airtime Billing Guide
    • Testimonials
    • FAQs
    • Case Studies

    About SATbill

    • Positioning
    • Optional Modules
    • Benefits
    • Coverage
    • Billing Process
    • Features
    • About Us
    • VAT Number: GB 868 3702 90
    • Company Number: 05559798
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