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    Billing Process

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    The Monthly Billing Process large icon

    SATbill's Billing Process

    SATbill combines the call data records (CDRs) from the providers, with the non-call-based charges, such as subscriptions, which are held in SATbill. Many different CDR formats may be loaded and billed – the diagram above only shows a selection of the various supported formats.

    The charges held in Call Plans (tariff plans) are linked to equipment items (terminals or SIMs) on an air-time agreement.  A contract may be for an installation (a vessel or an aircraft, for example) or it may be for land-based units.

    The billing run calculates the price of each call and the amount to charge for each non-call-based service you provide.

    The billing documents (invoices and traffic details) may be generated in a variety of formats and automatically emailed to the appropriate recipients.

    The Monthly Billing Cycle

    The process of producing monthly invoices and their linked documents is driven by the receipt of the monthly CDRs generated by the air-time providers.

    The process can be logically split into the following stages:

    1. Preparing the system for billing
    2. Receiving and loading the Call Data Records (CDRs)
    3. Reviewing and clearing CDR mediation errors
    4. Generating the ‘Draft’ documents
    5. Reviewing the ‘Draft’ documents, pricing errors and invoicing errors
    6. Generating the ‘Final’ documents, PDFs, Word documents and Excel Traffic Advice sheets
    7. Generating the Cost of Sales (COS) and Finance Reports
    8. Generating the invoice export file for your accounting system

    SATbill’s airtime billing process saves time and money whilst improving cash flow. Margin controls within the system enable you to optimise profits whilst remaining competitive.

    The Monthly Billing Cycle orange icon
    work-gallery-image-1

    3.25

    MILLION

    Invoices generated

    work-gallery-image-1

    42

    Providers covered

    work-gallery-image-1

    56,000

    Terminals/SIMs handled

    work-gallery-image-1

    £

    325

    MILLION

    Revenue generated for customers

    work-gallery-image-1

    14

    Different countries

    Download Our FREE Ultimate Guide to Satellite Airtime Billing

    We have put together a helpful overview aimed at satellite service providers looking to improve their billing processes and systems. Get your copy today.

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    Client Testimonials

    quote-icon
    From set up to implementation Symbiosys always provided a very prompt response times and resolution to any query. Working with a Company that understands our Airtime business proved very useful and saved a lot of time in set up meaning we were able to go from start to first invoice in three months.
    SATbill has been an incredibly useful tool for our Airtime business allowing us better visibility, control and reducing the complete airtime process.
    Soremar Group

    Dounia Gnaou

    Financial Manager

    Soremar Group
    quote-icon
    Symbiosys Business Solutions commitment to improving our business processes and supporting our systems, combined with their high level of customer support, has dramatically enhanced our cash flow and enabled us to offer improved services to our customers.
    7E Communications

    Managing Director

    7E Communications Limited
    quote-icon
    From set up to implementation Symbiosys always provided a very prompt response times and resolution to any query. Working with a Company that understands our Airtime business proved very useful and saved a lot of time in set up meaning we were able to go from start to first invoice in three months.
    SATbill has been an incredibly useful tool for our Airtime business allowing us better visibility, control and reducing the complete airtime process.
    Sirm

    Airtime Manager

    SIRM UK Ltd
    quote-icon
    We have improved our productivity in managing the billing processes for our airtime business division with the use of SATbill from Symbiosys Business Solutions. We are now able to ensure timely and accurate billing for our customers which in turn improves customer satisfaction. The solution has some standard and yet very useful reports for cost and sales analysis. More importantly, Symbiosys Business Solutions are very flexible and this makes it easier to do business with them and their support team are very responsive to any support we need.
    imgpsh_fullsize_anim (1)

    Ooi Chee Kong
    Sales Operations Manager

    Jason Electronics Pte Ltd
    quote-icon
    We have a large number of customers who purchase satellite traffic from our company, and for years the management of billing was one of the most complex processes in our organisation. The launch of the SATbill project has enabled us to make this process simpler and more efficient and to be able to create custom subscription profiles for our customers.
    SirmItalia_1200x1200

    Gaetano Volpe

    Airtime Manager

    SIRM Italia S.R.L
    quote-icon
    SATbill has been the best software investment our Satcom division has made in years; it saves time and money and provides our customers with a professional invoice and specification.
    Alphatron Marine

    Airtime Manager

    Alphatron Marine
    quote-icon
    From set up to implementation Symbiosys always provided a very prompt response times and resolution to any query. Working with a Company that understands our Airtime business proved very useful and saved a lot of time in set up meaning we were able to go from start to first invoice in three months.
    SATbill has been an incredibly useful tool for our Airtime business allowing us better visibility, control and reducing the complete airtime process.
    Soremar Group

    Dounia Gnaou

    Financial Manager

    Soremar Group
    quote-icon
    Symbiosys Business Solutions commitment to improving our business processes and supporting our systems, combined with their high level of customer support, has dramatically enhanced our cash flow and enabled us to offer improved services to our customers.
    7E Communications

    Managing Director

    7E Communications Limited
    quote-icon
    From set up to implementation Symbiosys always provided a very prompt response times and resolution to any query. Working with a Company that understands our Airtime business proved very useful and saved a lot of time in set up meaning we were able to go from start to first invoice in three months.
    SATbill has been an incredibly useful tool for our Airtime business allowing us better visibility, control and reducing the complete airtime process.
    Sirm

    Airtime Manager

    SIRM UK Ltd
    quote-icon
    We have improved our productivity in managing the billing processes for our airtime business division with the use of SATbill from Symbiosys Business Solutions. We are now able to ensure timely and accurate billing for our customers which in turn improves customer satisfaction. The solution has some standard and yet very useful reports for cost and sales analysis. More importantly, Symbiosys Business Solutions are very flexible and this makes it easier to do business with them and their support team are very responsive to any support we need.
    imgpsh_fullsize_anim (1)

    Ooi Chee Kong
    Sales Operations Manager

    Jason Electronics Pte Ltd
    quote-icon
    We have a large number of customers who purchase satellite traffic from our company, and for years the management of billing was one of the most complex processes in our organisation. The launch of the SATbill project has enabled us to make this process simpler and more efficient and to be able to create custom subscription profiles for our customers.
    SirmItalia_1200x1200

    Gaetano Volpe

    Airtime Manager

    SIRM Italia S.R.L
    quote-icon
    SATbill has been the best software investment our Satcom division has made in years; it saves time and money and provides our customers with a professional invoice and specification.
    Alphatron Marine

    Airtime Manager

    Alphatron Marine
    quote-icon
    From set up to implementation Symbiosys always provided a very prompt response times and resolution to any query. Working with a Company that understands our Airtime business proved very useful and saved a lot of time in set up meaning we were able to go from start to first invoice in three months.
    SATbill has been an incredibly useful tool for our Airtime business allowing us better visibility, control and reducing the complete airtime process.
    Soremar Group

    Dounia Gnaou

    Financial Manager

    Soremar Group
    quote-icon
    Symbiosys Business Solutions commitment to improving our business processes and supporting our systems, combined with their high level of customer support, has dramatically enhanced our cash flow and enabled us to offer improved services to our customers.
    7E Communications

    Managing Director

    7E Communications Limited
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    To find out more about SATbill and how it could benefit your business, please contact us.

    satbill@symbiosys-bs.co.uk

    +44 (0) 1260 281700

    Symbiosys Business Solutions Ltd
    Park View House
    Worrall Street
    Congleton
    Cheshire
    CW12 1DT
    UK

    satbill-logo

    satbill@symbiosys-bs.co.uk

    +44 (0) 1260 281700

    Symbiosys Business Solutions Ltd
    Park View House
    Worrall Street
    Congleton
    Cheshire
    CW12 1DT
    UK

    facebook-f icon twitter icon linkedin-in icon instagram icon

    Professional Services

    • Services Overview
    • Customisations
    • Implementation
    • Support & Maintenance
    • Bespoke Software Development

    Satcom Operators

    • Inmarsat
    • Iridium
    • Thuraya
    • Globalstar
    • VSAT

    Resources

    • Blog
    • Satellite Airtime Billing Guide
    • Testimonials
    • FAQs
    • Case Studies

    About SATbill

    • Positioning
    • Optional Modules
    • Benefits
    • Coverage
    • Billing Process
    • Features
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