---
title: SATbill Satellite Airtime Billing Solution
description: SATbill is a highly effective satellite airtime billing solution that enables you to bill all your call types and services from multiple providers.
---

[facebook-f icon](https://www.facebook.com/SymbiosysBS) [twitter icon](https://twitter.com/SBS_SATbill) [linkedin-in icon](https://www.linkedin.com/showcase/satbill/) [instagram icon](https://www.instagram.com/sbssatbill/)

[satbill@symbiosys-bs.co.uk](mailto:satbill@symbiosys-bs.co.uk) [+44 (0) 1260 281700](tel:+44%20(0)%201260%20281700)

[![satbill-logo](https://www.sbs-satbill.com/hs-fs/hubfs/SymbiosysSatbill%20logos-1_Page_2.png?width=670&height=434&name=SymbiosysSatbill%20logos-1_Page_2.png "satbill-logo")](https://sbs-satbill.com)

- [Home](https://www.sbs-satbill.com)
- About SATbill
  
  
  
    - [Overview](https://www.sbs-satbill.com/satellite-billing-software-overview)
    - [Billing Process](https://www.sbs-satbill.com/satellite-billing-process)
    - [Positioning](https://www.sbs-satbill.com/positioning-pricing)
    - [SATbill Modules](https://www.sbs-satbill.com/optional-modules)
    - [Benefits](https://www.sbs-satbill.com/satellite-billing-software-benefits)
    - [Features](https://www.sbs-satbill.com/satellite-billing-software-features)
    - [Coverage](https://www.sbs-satbill.com/satbill-scope)
- Professional Services
  
  
  
    - [Services Overview](https://www.sbs-satbill.com/professional-services)
    - [Customisations](https://www.sbs-satbill.com/customisable-billing-software)
    - [Implementation](https://www.sbs-satbill.com/satbill-implementation)
    - [Support & Maintenance](https://www.sbs-satbill.com/support-maintenance)
    - [Bespoke Software Development](https://www.sbs-satbill.com/bespoke-software-development)
- Satcom Operators
  
  
  
    - [Inmarsat](https://www.sbs-satbill.com/inmarsat)
    - [Iridium](https://www.sbs-satbill.com/iridium-billing-platform)
    - [Thuraya](https://www.sbs-satbill.com/thuraya)
    - [Globalstar](https://www.sbs-satbill.com/globalstar-billing-platform)
    - [VSAT](https://www.sbs-satbill.com/vsat-systems)
- Resources
  
  
  
    - [Testimonials](https://www.sbs-satbill.com/testimonials)
    - [Blog](https://www.sbs-satbill.com/blog)
    - [Case Studies](https://www.sbs-satbill.com/case-studies-alphatron-marine)
    - [Ultimate Guide To Satellite Airtime Billing](https://www.sbs-satbill.com/satellite-airtime-billing-guide)
    - [Frequently Asked Questions](https://www.sbs-satbill.com/frequently-asked-questions)

# Streamline your satellite airtime billing

## process to cut billing time, maximise margins & improve cash flows. All in one easy-to-use system.

## A World-Class Satellite Airtime Billing Solution

SATbill is a satellite airtime billing solution that is used by Satcom Service Providers and Operators all over the world to bill all their call types and value added services.

With SATbill, you can bill both usage and consumption of services. You can also combine all the different charges from all of your providers onto a single invoice for each of your customers.

API driven services within SATbill enable you to integrate your back office systems providing you with both efficiency and productivity benefits. Margin controls within the system enable you to optimise your margins for maximum profit.

SATbill can be customised and configured to your specific requirements. It can also be extended as your business grows and your requirements change.

SATbill can be used to run the billing for one or more business entities within your organisation. If you have multiple entities, you can run the billing process centrally for all entities using different logos, addresses, tax codes and bank details.

SATbill runs on a powerful client-server database with concurrent multi-user licensing that can be deployed either on-premise or on a cloud platform. It can load and mediate CDR files in 88 different formats from over 50 different providers and it can process up to 2,000,000 CDRs per day.

[About SATbill](https://www.sbs-satbill.com/satellite-billing-software-overview)

![work-gallery-image-1](https://www.sbs-satbill.com/hubfs/SATbill_Theme_Jan2023/Invoice.webp)

### 6.75

Million invoices generated

![work-gallery-image-1](https://www.sbs-satbill.com/hubfs/SATbill_Theme_Jan2023/Shape%201.webp)

### 50

Providers covered

![work-gallery-image-1](https://www.sbs-satbill.com/hubfs/SATbill_Theme_Jan2023/Shape-2.webp)

### 98,000

Terminals/SIMs handled

![work-gallery-image-1](https://www.sbs-satbill.com/hubfs/SATbill_Theme_Jan2023/Shape-3.webp)

### £

### 650

Million revenue generated for customers

![work-gallery-image-1](https://www.sbs-satbill.com/hubfs/SATbill_Theme_Jan2023/Shape-4.webp)

### 14

Different countries

## Frequently Asked Questions

Billing Cycles (3)

How does the system bill a customer that has services from multiple providers with different cycles?

Currently, they would receive invoice(s) for each cycle in which they have charges. Providers on the same cycle would normally be invoiced together, but you can run the billing by provider if you wish to separate providers on the same cycle.

How do you handle proration? e.g. services starting or ending part way through a customer bill cycle.

For both charges and allowances you can define whether the start and end billing periods should be pro-rated or not. If they are pro-rated, then the charge is calculated based on the ratio of the actual days to the total days in the period.

How do you handle usage loaded late after bill cycle run was completed?

It will automatically be billed in the next cycle, using the correct call rates and allowances for the period(s) of the calls. If required you can also do a supplementary billing run which would just invoice the additional calls.

Billing Options (4)

Can we group several MSDN in one combined invoice?

Yes. You may generate an invoice for a single item (terminal/SIM), or all the items on a contract, all those on an installation or all items for a customer onto a single invoice.

Can the system combine CDRs from several providers, (e.g. Thuraya, VSAT, Inmarsat) and make one end user bill?

Yes. All CDR-based traffic and non-call service charges for a SIM, vessel, contract or customer are brought together in the billing and may be presented on a single invoice. This is configurable for each contract. All services from all providers may be combined on a single invoice, if you wish.

Does the system handle multiple billing types on one bill, like Iridium SBD and Voice services on one bill?

Yes, you can bill multiple services on one invoice, if that’s what your customer wants. Alternately you can split it up by item or vessel. It’s all selectable by contract so you can mix and match. You can also either show a single line on the invoice for each SIM/terminal, with a backing sheet showing the breakdown of charges for that item, or you can have the invoice itself break down each item/SIMs charges. Again you can mix and match across contracts.

Can the system handle credit limits (credit warnings)?

Yes, based on monthly billing only.

Branding (2)

I’m interested in the Invoice Format sent to customers, is this locked or can you accommodate our current format?

There are 20 standard invoice layouts that come with SATbill but most customers have an invoice layout customised specific to their needs. Essentially we can generate whatever you need in terms of invoice layout. Likewise there are 6 different call advice layouts, plus Excel-based traffic reporting too.

How would SATbill handle the billing for each of our offices around the world?

Invoice layout and logos can be specified for each Branch Office in SATbill. A branch office is the “billed from” entity, and this allows you to generate different-looking invoices from the same SATbill system. A SATbill “Branch office” is the legal billing entity. The invoice layout, logo, tax rates, and invoicing details such as bank accounts, terms and conditions, and payment terms are all set at this level. Each air-time agreement (contract) is for a single customer and a single branch office (a customer may have contracts with multiple branch offices for their different services). All the reporting and financial exports from SATbill are separated by branch office.

CDR Formats

Each month we receive a CDR file from around 10 airtime distributors. These files are then run through our existing software in order to produce invoices. What format of CDRs does your system handle?

SATbill is able to load D91, CSV, and XLSX format CDR files from a variety of providers. We can also provide additional loaders for your own format CDRs, such as VSAT, once we have seen your CDR specification. Changes to (e.g.) Inmarsat’ and Iridium layouts we accommodate at our cost and ensure that SATbill is upgraded before you receive the first of the changed CDRs. It is easy to add additional CDR loading capability for new formats.

Implementation (3)

How do we get data from our old billing system into SATbill?

We have routines to load customers, equipment (including ISNs/IMNs), installations (vessels/aircraft etc.) and existing contracts into SATbill. We can also assist in loading your existing tariffs and call plans.

Currently we use a local Billing Provider, so what would be involved in changing over to SATbill?

We would load the SATbill system for you as part of the implementation. To do this we need full details of each customer (name, address, billing currency, debtor code etc.), installation (vessel name, IMO number/aircraft tailfin code, etc.) and piece of equipment (equipment type, name, SIM/serial numbers, ISN/modem number, IMNs/telephone numbers/codes etc.), and the item’s current ownership details and call plan/tariff that each item should be billed on, and from when. We have spreadsheets that list all this information which we use to help our new customers collate all the necessary data. We have experience of pulling the data from many different sources and reformatting it for SATbill, so we can assist you in this process.

What kind of initial training do you provide?

We provide training to all users and administrators of the system during the implementation. The training is comprehensive and currently takes 4 days to complete.

Integration (2)

Can we export the output of the system to our accounting system?

We have invoice exports already available in Sage Line 50/100, Sage X3, CSV, Axapta, XML, MS Dynamics SL and SQL formats. If your accounting system can accept an external sales invoice file, then we will be able to format the data and create a correct import file.

Does your system provide any integration to SAP accounting system?

Yes, we have two different ways of linking with SAP. We can exchange customer (business partner), vessel/installation, equipment and invoice details, and we can also have the SAP system generate the ‘real’ invoice number to use in SATbill. This works by sending real-time requests to SAP from SATbill, and then awaiting a response from SAP.

Platform (2)

Is your billing system hosted online or does it come as a full software package (hosted by us)?

SATbill is a client-server solution that can be deployed on-premise or on a cloud platform (i.e. Azure, AWS etc).

Is the billing software completely managed by ourselves?

SATbill can be installed on-premise or on a cloud platform such as Azure or AWS. We implement and configure SATbill for you and provide you with in-depth training on the system. We also provide you with on-going support. You manage the day-to-day operation of SATbill when you go-live with the system.

Pricing Features (9)

How do you handle plan (rate plan) changes?

Normally by creating a new call plan and moving the affected items to the new plan. It’s easy to duplicate a call plan and apply the specific changes to that new plan, and you can also move items en masse to a new plan. For simple rate changes if you are sure you have invoiced all the calls, then you can directly edit the single call plan, but we advise caution here as it causes problems if you subsequently back out an invoice and want to re-invoice it at the old rates.

Can you convert from USD to our local currency at the time of invoicing?

SATbill has full multi-currency support. You may define your own local currency in SATbill, which means that you can invoice in your currency as required.

Does your system handle bundles?

SATbill supports bundles and allowances in any units of measure, including money bundles. The allowances can be applied to a single time or to a user-defined group of items. A grouped allowance can be either “dynamic” (the allowance flexes as the number of items/SIMs/IMEIs in the group changes) or “static” (all the items share a single fixed allowance). SATbill allows you to build your own bundles and repackage the allowances you purchase from your providers, if you wish.

How are bundles configured in the plans?

SATbill defines the “call plan” (tariff plan) which is to be used for each item or group of items for each active period on each contract. A call plan may be used by one or many customers, and a single customer may be using multiple call plans on their different items at the same time. The call plan contains three main charging elements: the one-off and repeating charges, such as subscriptions; the call rates for each call type; and the bundles and allowances which may be applied. The bundles are then applied to one or more call types within each call plan, meaning you can select which calls do and do not qualify for the bundle. The bundle itself defines the overall allowance value and period, and whether it applies to each item (dynamic) or group of items (static) if the item is part of a SCAP (pooled) plan.

What’s the process for adding new plans for all our services?

SATbill’s “Call plans” (tariff plans) contain the call rates and services charges to be applied to each unit. They are powerful, yet simple to set up. You may create and amend call plans as you wish at any time. There are three key elements to the calls plan: the call rates; the service charges (subscriptions etc.); and the allowance bundles (minutes, MB etc.). These are all set up in the same module and then assigned to an item on a contract.

Can the system, have a manually set monthly additional fee added? We are thinking of allowing some customers to pay off their hardware across the term of their airtime contract?

Yes, many of our customers do this to handle leasing or purchase fees, and other non-terminal/SIM-based charges. We have a “Charge Plan” module that allows you to define non-terminal/SIM-based charges, i.e. those charges which apply at a vessel, contract or customer level. It’s flexible and powerful.

We have some unique price plans and would like to know if you offer customisation?

Most customers require some level of customisation and we offer this service on a time and materials basis.

Does the system handle discounts?

SATbill supports dealer rebates and tiered call pricing. Tired pricing can be based on either volume or value of calls made in a period, to reward your high-usage customers with stepped rates.

Does SATbill handle Prepaid services?

At present, SATbill treats pre-paid SIM cards simply as a product sale. It records the sale and expiry date, so it can remind the customer when the card is about to expire. Although it receives pre-paid CDRs (if the provider sends them) it does not attempt to count down the balance remaining on the SIM, because the CDRs are received monthly. The (Iridium) pre-paid CDRs have a zero cost, so they are not presented to the customer on an invoice. All the management and top-up of the pre-paid SIM is done through the provider’s system, not in SATbill.

Reports (2)

Is there a reconciliation of the original data, back to the total of the invoices produced?

Yes, we have a reconciliation report which reconciles incoming CDR charges and invoices to the out-going invoices and charges. We also have cost of sales reports which contain additional data, including margin analysis of your various charge classes.

How will your company respond to software update requirements? e.g. Inmarsat introduce a new package beyond Fleet Broadband. Will the onus be on your company to accommodate this change, or will it be something for my company to have to pay for. And what sort of costs?

SATbill is designed to enable its users to configure and modify the services which can be billed. Only if the CDR layout itself changes do we need to make changes to SATbill, but it depends what the changes are. If we have to change SATbill to accommodate changes in existing CDR formats then that is done at our cost.

## Download Our FREE Ultimate Guide to Satellite Airtime Billing

We have put together a helpful overview aimed at satellite service providers looking to improve their billing processes and systems. Get your copy today.

![satbill thin](https://www.sbs-satbill.com/hs-fs/hubfs/satbill%20thin.webp?width=386&height=386&name=satbill%20thin.webp)

## Client Testimonials

![quote-icon](https://www.sbs-satbill.com/hubfs/imgpsh_fullsize_anim.webp) 

 From set up to implementation Symbiosys always provided a very prompt response times and resolution to any query. Working with a Company that understands our Airtime business proved very useful and saved a lot of time in set up meaning we were able to go from start to first invoice in three months.  
SATbill has been an incredibly useful tool for our Airtime business allowing us better visibility, control and reducing the complete airtime process.

![Sirm](https://www.sbs-satbill.com/hubfs/Sirm.webp)

Airtime Manager

 SIRM UK Ltd

![quote-icon](https://www.sbs-satbill.com/hubfs/imgpsh_fullsize_anim.webp) 

 We have improved our productivity in managing the billing processes for our airtime business division with the use of SATbill from Symbiosys Business Solutions. We are now able to ensure timely and accurate billing for our customers which in turn improves customer satisfaction. The solution has some standard and yet very useful reports for cost and sales analysis. More importantly, Symbiosys Business Solutions are very flexible and this makes it easier to do business with them and their support team are very responsive to any support we need.

![imgpsh_fullsize_anim (1)](https://www.sbs-satbill.com/hubfs/SATbill_Theme_Jan2023/imgpsh_fullsize_anim%20(1).webp)

Ooi Chee Kong  
Sales Operations Manager

 Jason Electronics Pte Ltd

![quote-icon](https://www.sbs-satbill.com/hubfs/imgpsh_fullsize_anim.webp) 

We have a large number of customers who purchase satellite traffic from our company, and for years the management of billing was one of the most complex processes in our organisation. The launch of the SATbill project has enabled us to make this process simpler and more efficient and to be able to create custom subscription profiles for our customers.

![SirmItalia_1200x1200](https://www.sbs-satbill.com/hubfs/SirmItalia_1200x1200.png)

Gaetano Volpe

Airtime Manager

 SIRM Italia S.R.L

![quote-icon](https://www.sbs-satbill.com/hubfs/imgpsh_fullsize_anim.webp) 

 SATbill has been the best software investment our Satcom division has made in years; it saves time and money and provides our customers with a professional invoice and specification.

![Alphatron Marine](https://www.sbs-satbill.com/hubfs/Alphatron_Marine_logo-removebg-preview.webp)

Airtime Manager

 Alphatron Marine

![quote-icon](https://www.sbs-satbill.com/hubfs/imgpsh_fullsize_anim.webp) 

 From set up to implementation Symbiosys always provided a very prompt response times and resolution to any query. Working with a Company that understands our Airtime business proved very useful and saved a lot of time in set up meaning we were able to go from start to first invoice in three months.  
SATbill has been an incredibly useful tool for our Airtime business allowing us better visibility, control and reducing the complete airtime process.

![Soremar Group](https://www.sbs-satbill.com/hubfs/Soremar_Group-removebg-preview.webp)

Dounia Gnaou

Financial Manager

 Soremar Group

![quote-icon](https://www.sbs-satbill.com/hubfs/imgpsh_fullsize_anim.webp) 

Symbiosys Business Solutions commitment to improving our business processes and supporting our systems, combined with their high level of customer support, has dramatically enhanced our cash flow and enabled us to offer improved services to our customers.

![7E Communications](https://www.sbs-satbill.com/hubfs/7E.png)

Managing Director

 7E Communications Limited

 Previous

 Next

[Read More Testimonials](https://sbs-satbill-6311951.hs-sites.com/testimonials)

## Latest From the Blog

[View All Blogs](https://www.sbs-satbill.com/blog)

[![How Do Iridium Service Providers Bill Their Customers For Certus Services?](https://www.sbs-satbill.com/hs-fs/hubfs/Iridium-Certus-Service-Providers.webp?width=565&height=350&name=Iridium-Certus-Service-Providers.webp)](https://www.sbs-satbill.com/blog/how-do-iridium-service-providers-bill-their-customers-for-certus-services)

### [How Do Iridium Service Providers Bill Their Customers For Certus Services?](https://www.sbs-satbill.com/blog/how-do-iridium-service-providers-bill-their-customers-for-certus-services)

 August 2023

 Iridium Certus represents a groundbreaking global satellite communication service through its constellation of low Earth orbit (LEO) satellites. Various factors and billing models...

[Continue Reading](https://www.sbs-satbill.com/blog/how-do-iridium-service-providers-bill-their-customers-for-certus-services)

[![A large satellite stationed above earth, improving the efficiency and productivity of a company's Back-Office, CRM and ERP Systems ](https://www.sbs-satbill.com/hs-fs/hubfs/How-To-Integrate-Your-Back-Office-CRM-and-ERP-Systems-With-Your-Satellite-Airtime-Billing-System-To-Improve-Efficiency-and-Productivity.jpg?width=565&height=350&name=How-To-Integrate-Your-Back-Office-CRM-and-ERP-Systems-With-Your-Satellite-Airtime-Billing-System-To-Improve-Efficiency-and-Productivity.jpg)](https://www.sbs-satbill.com/blog/integrating-your-back-office-systems-with-your-satellite-airtime-billing-system)

### [How To Integrate Your Back-Office, CRM & ERP Systems With Your Satellite Airtime Billing System To Improve Efficiency & Productivity](https://www.sbs-satbill.com/blog/integrating-your-back-office-systems-with-your-satellite-airtime-billing-system)

 February 2023

 In today's digital world, businesses strive to streamline operations and increase efficiency. One proven way to do this is by integrating your back-office, CRM, and ERP systems...

[Continue Reading](https://www.sbs-satbill.com/blog/integrating-your-back-office-systems-with-your-satellite-airtime-billing-system)

## Contact Us

To find out more about SATbill and how it could benefit your business, please contact us.

[satbill@symbiosys-bs.co.uk](mailto:satbill@symbiosys-bk.co.uk)

[+44 (0) 1260 281700](tel:+44%20(0)%201260%20281700)

Symbiosys Business Solutions Ltd  
Park View House  
Worrall Street  
Congleton  
Cheshire  
CW12 1DT  
UK

[![satbill-logo](https://www.sbs-satbill.com/hs-fs/hubfs/SymbiosysSatbill%20logos-1_Page_2.png?width=670&height=434&name=SymbiosysSatbill%20logos-1_Page_2.png "satbill-logo")](https://sbs-satbill.com)

[satbill@symbiosys-bs.co.uk](mailto:satbill@symbiosys-bk.co.uk)

[+44 (0) 1260 281700](tel:+44%20(0)%201260%20281700)

Symbiosys Business Solutions Ltd  
Park View House  
Worrall Street  
Congleton  
Cheshire  
CW12 1DT  
UK

[facebook-f icon](https://www.facebook.com/SymbiosysBS) [twitter icon](https://twitter.com/SBS_SATbill) [linkedin-in icon](https://www.linkedin.com/showcase/satbill/) [instagram icon](https://www.instagram.com/sbssatbill/)

### Professional Services

- [Services Overview](https://www.sbs-satbill.com/professional-services)
- [Customisations](https://www.sbs-satbill.com/customisable-billing-software)
- [Implementation](https://www.sbs-satbill.com/satbill-implementation)
- [Support & Maintenance](https://www.sbs-satbill.com/support-maintenance)
- [Bespoke Software Development](https://www.sbs-satbill.com/bespoke-software-development)

### Satcom Operators

- [Inmarsat](https://www.sbs-satbill.com/inmarsat)
- [Iridium](https://www.sbs-satbill.com/iridium-billing-platform)
- [Thuraya](https://www.sbs-satbill.com/thuraya)
- [Globalstar](https://www.sbs-satbill.com/globalstar-billing-platform)
- [VSAT](https://www.sbs-satbill.com/vsat-systems)

### Resources

- [Blog](https://www.sbs-satbill.com/blog)
- [Satellite Airtime Billing Guide](https://www.sbs-satbill.com/satellite-airtime-billing-guide)
- [Testimonials](https://www.sbs-satbill.com/testimonials)
- [FAQs](https://www.sbs-satbill.com/frequently-asked-questions)
- [Case Studies](https://www.sbs-satbill.com/case-studies-alphatron-marine)

### About SATbill

- [Positioning](https://www.sbs-satbill.com/positioning-pricing)
- [Optional Modules](https://www.sbs-satbill.com/optional-modules)
- [Benefits](https://www.sbs-satbill.com/satellite-billing-software-benefits)
- [Coverage](https://www.sbs-satbill.com/satbill-scope)
- [Billing Process](https://www.sbs-satbill.com/satellite-billing-process)
- [Features](https://www.sbs-satbill.com/satellite-billing-software-features)
- [About Us](https://www.sbs-satbill.com/satellite-billing-software-overview)

- VAT Number: GB 868 3702 90
- Company Number: 05559798
- [Terms & Conditions](https://www.sbs-satbill.com/terms-conditions)
- [Privacy Policy](https://www.sbs-satbill.com/privacy-policy)
- [Cookie Policy](https://www.sbs-satbill.com/cookie-policy)

Copyright 2023 Symbiosys Business Solutions Ltd. All right Reserved. Designed and Developed by [JDR Group](https://jdrgroup.co.uk/)

![bottom-footer-logo](https://www.sbs-satbill.com/hs-fs/hubfs/bottom-footer-logo.png?width=207&height=97&name=bottom-footer-logo.png)

```json
{
  "@context" : "https://schema.org",
  "@type" : "VideoObject",
  "contentUrl" : "https://6311951.fs1.hubspotusercontent-na1.net/hubfs/6311951/SATbill_Theme_Jan2023/symbiosys.mp4",
  "description" : "SATbill is a highly effective satellite airtime billing solution that enables you to bill all your call types and services from multiple providers",
  "duration" : "PT3M3S",
  "embedUrl" : "https://6311951.fs1.hubspotusercontent-na1.net/hubfs/6311951/SATbill_Theme_Jan2023/symbiosys.mp4",
  "name" : "Satellite Airtime Billing - SATbill",
  "thumbnailUrl" : "https://www.sbs-satbill.com/hubfs/Logo%20Bird.png",
  "uploadDate" : "2020-12-01"
}
```